- You can reset your password by going to the login page at app.motivosity.com.
- Enter your email address
- Select "I need my password"
- Check your email for a reset link. It will be from email@example.com.
Note: If you do not receive a password reset email, search for firstname.lastname@example.org and check to see if the email accidentally went to spam or junk. I would also check to see if that email above was whitelisted as sometimes the company blocks some emails from coming through.
Still not getting emails? Reach out to your internal motivosity administrator and have them create a password for you to use in the time being. Then you can use the drop down to change your password later on.
This reset is for forgotten passwords only. If your issue is with an incorrect email address, or any similar roadblock to being able to log in, you will need to contact your MV administrator at your company to help change any information linked with your account. This is because our policy is to never change user data, this is up to the customer, in this case, your administrator. You may know who this is off the top of your head. Your manager and peers likely know who it is, but as a last resort, you can also find out by clicking the 'Create new ticket' button in the top right, or by emailing in to email@example.com asking to be connected with your admin.
NOTE: Your company may be using a Single Sign On integration that allows you to log in using a company email/password at a central location, then it forwards you into Motivosity. If that is the case, you will not see a 'Sign In' box like the one pictured below. All issues with SSO will need to be solved by your internal IT team.