Have you been through a couple of places trying to find where to download this information?

Stop now! Let me help out! If you head to 'Insights' > 'eNPS & Satisfaction'

Then select 'Satisfaction Surveys' under reports. 

This will give you data about your satisfaction survey. If you scroll all the way down down down to the bottom you'll see a green 'Download Raw Data' button. Select that and it will export your results to a spreadsheet