Let's first understand the E-Gift Spending Overview, this contains 3 balances in the system. Each one will give you a different balance to help manage the funds in Motivosity.
Unredeemed Spending Balance
This is an accumulation of everyone's spend balances. It is essentially saying, if every user were to redeem all of their bucks right now, this is how much would get spent.
Average Spend per Month
This is the average amount of bucks that are spent through the store each month. This average can give you a good idea of how much you need to add to your E-Gift Rewards Balance each month or quarter.
E-Gift Rewards Balance
This is the PRE-FUNDED balance that allows users to redeem through the store. You will need to add funds to this balance via a credit card or bank account before users can redeem gift cards. If your E-Gift Balance is at $100 and a user redeems a $20 Amazon gift card, then your balance will go down to $80. If at any point you cancel your services with us, then you will be refunded back the remainder of this balance.
Set up a 'Balance Warning'.
If you don't set auto-funding rules you can set a 'Balance Warning' notification. You will be sent an email once your E-Gift Rewards Balance reaches a certain level. This will function only if no auto-funding rules are in effect (So you don't get confused). We recommend enabling this if you aren't using auto-funding rules.
Adding a Funding Source
Adding a credit card might be a little easier, but in the long run, also more costly. There is a 3.5% transaction fee for all credit cards. Your first deposit is limited to $250. Once that clears (immediately) and after 24 hours, that limit goes to $500 and then to $2500. The transaction processing time is about 4-6 hours before the funds will show in your E-Gift Rewards Balance. If you enter in over the limit of the current stage you are in for funding, Motivosity will only apply the valid amount. For example, if you are on your second deposit limit, and add $700, Motivosity will only apply the $500 that is accepted.
Your first deposit through your bank account will be limited to $1000. Once that clears(about 5-6 business days), the next deposit is limited to $2,500, and then after that the max deposit becomes $50,000. The transaction processing time for ACH transfers is 5-6 business days. If you enter in over the limit of the current stage you are in for funding, Motivosity will only apply the valid amount. For example, if you are on your second deposit limit, and add $4000, Motivosity will only apply the $2500 that is accepted.
When you first add a bank account you will be sent two micro-deposits to your account. In your statement, as you look for these will not post that they are from Motivosity. So make sure you are looking just for the amounts. They should both be under $1. You will use these two micro-deposits to verify your account. See below. When entering the micro-deposits into Motivosity, you will want to enter in the deposits with no 0's or dots (.). For example if the deposit is $0.43 and $0.11 you will want to enter it into Motivosity as 43 and 11. To do this you'll go to 'Setup' - Funding' and click the 'Verify' button next to the bank account you added.
To add funds, click on the icon located on the right of the funding source you have added. This should populate a box to enter the funds. It will then ask for your MFA password to confirm you have access to do this! So make sure that's handy as well. Tada! You're all set. See above, to review the timeline of each transaction hitting your Motivosity platform.
How much should we fund?
For starters, we recommend adding enough funds to your E-Gift Rewards Balance to cover a month or two of spending. You can estimate what your monthly spend will be by using the 'Estimated Annual Budget' found in the 'Peer to Peer' section of Setup. You can take your total and divide it by 12 to get your estimated monthly budget. This would give you the max amount that could be spent through the store in the first month of being live. Remember, that users can redeem whenever they want to, so it is unlikely that every user will redeem all of their bucks they received in the first month.
For Motivosity experts, those that have been using Motivosity for multiple months or years, we recommend using the "Average Spend per Month" balance found in your Funding page. You can use your average spend per month to gage how much you should fund per month, quarter or year.