General FAQs

Can you hear Michael Jackson singing in the background, "You are not alone, for I am here with you..." That's pretty much us!

Logging in for the first time
I received a welcome email to Motivosity... now what?  The registration link you received will be live for 24 hours.   Click that link. Enter and ...
Mon, 13 May, 2019 at 12:49 PM
Forgot my password
You can reset your password by going to the login page at app.motivosity.com.  Enter your email address Select "I need my password"  Chec...
Mon, 6 May, 2019 at 1:37 PM
Creating an account
Go to app.motivosity.com  Enter your company email address. Select "I Need My Password."   See one of your two options below I see &quo...
Mon, 20 May, 2019 at 8:35 AM
Privacy Policy
Please find our privacy policy here. For our Privacy Shield Statement, please click here. If you still need more privacy information, please email s...
Fri, 26 Apr, 2019 at 11:56 AM
Redeemed the Wrong Card
Oops! I accidentally redeemed the wrong card! So you meant to buy an Amazon card and accidentally clicked Bed, Bath, and Beyond and clicked "Buy No...
Mon, 20 May, 2019 at 4:46 PM
How to change your company logo?
Make the platform yours and add your company logo! Go to 'Setup' -> 'Preferences' and scroll down to Application Interface Next...
Tue, 21 May, 2019 at 2:40 PM
Email Bounces From Motivosity
If you're getting a bounced email report from Motivosity, there are a few different things to keep in mind! The first is that the email report is a...
Wed, 29 May, 2019 at 4:16 PM