Frequently Asked Questions

Can you hear Michael Jackson singing in the background, "You are not alone, for I am here with you..." That's pretty much us!

Logging in for the first time
I received a welcome email to Motivosity... now what?  The registration link you received will be live for 24 hours.   Click that link. Enter and ...
Mon, 20 Jul, 2020 at 1:35 PM
Forgot my password
You can reset your password by going to the login page at app.motivosity.com.  Enter your email address Select "I need my password"  Chec...
Mon, 20 Jul, 2020 at 1:37 PM
Privacy Policy
Please find our privacy policy here. For our Privacy Shield Statement, please click here. If you still need more privacy information, please email s...
Fri, 26 Apr, 2019 at 11:56 AM
Redeemed the Wrong Card
Oops! I accidentally redeemed the wrong card! So you meant to buy an Amazon card and accidentally clicked Bed, Bath, and Beyond and clicked "Buy No...
Wed, 10 Jun, 2020 at 3:12 PM
How to change your company logo?
Make the platform yours and add your company logo! Go to 'Setup' -> 'Preferences' and scroll down to Application Interface N...
Fri, 31 Jul, 2020 at 11:45 AM
Email Bounces From Motivosity
If you're getting a bounced email report from Motivosity, there are a few different things to keep in mind! The first is that the email report is a...
Wed, 29 May, 2019 at 4:16 PM
Visa Card Redemption Help
If you've just redeemed a Visa card and are running into any problems, this article should be able to steer you in the right direction. If you'...
Mon, 20 Jan, 2020 at 10:44 AM
Mobile App
Available on iOS and Android devices! You can download the Motivosity mobile app by going to your App Store and searching for Motivosity. The sign i...
Mon, 25 Nov, 2019 at 3:02 PM
Scheduled Dashboards and Reports
Overview Scheduled dashboards and reports take you to a whole new level when it comes to getting the data you need when you need it! It's like wan...
Mon, 1 Jun, 2020 at 2:56 PM
Motivosity Technical Support Service Level Agreement (SLA)
Scope of Motivosity Support - The Motivosity license provides access to the Motivosity Client Success Team. This access is to be used to help diagnose, tr...
Tue, 21 Jul, 2020 at 12:55 PM