Submit a ticket My Tickets
Login  Sign up
Open navigation

Where Can I Find a Terminated Employee's Spending Balance?


You might be wondering, "what happens to an employee's Spending Balance after they are removed from Motivosity?". Well, we've got you covered! This article will help you know what happens to these funds and where you can see the last remaining Spending Balance for anyone who was removed from Motivosity. 

What Happens to a Terminated Employee's Spending Balance?

This is a great question! When an employee is terminated and they have a Spending Balance in Motivosity, since these dollars are not tied to any funded balance, they just go unused and are removed from the system with the employee.

Please Note: Once any dollars are used in the platform, such as purchasing an E-Gift Card or using your ThanksMatters Card, this is when the funds are pulled from your E-Gift Balance and these dollars become real. 

How Do I See The Last Remaining Spending Balance for a Terminated Employee?

This is a great question, there are two ways you can see an employee's last remaining Spending Balance. 

Please Note: If the user has no Spending Balance ($0.00) they will not appear in the 'Orders' report.

We'll show you how below:

The Deleted Users Report

The first option is through the Deleted Users report. If the terminated employee has been removed from Motivosity within the last 5 days, you can go ahead and use the steps below:

  1. First, go ahead and navigate to the "Insights" tab. 
  2. Next, you'll select the "Community & Team" Dashboard:
  3. Click the "Deleted Users" Report
  4. If you have any terminated employees you can review the user's "Cash Received Balance" information in the report to see the last remaining Spending Balance

The Orders Report

If your employees have been terminated greater than 5 days ago, you can go ahead and use the following steps below.

  1. First, go ahead and navigate to the "Insights" tab.
  2. Next, you'll select the "Awards and Rewards" section.
  3. Then select the "Orders" report.
  4. From this report, there will be a termination option where you can see all terminated employee's last remaining Spending Balance.

From here, if you have any questions or any trouble with these reports or options above, please reach out to our amazing Support Team by submitting a ticket here.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.